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In his first audiobook, Tony Hsieh - the widely-admired CEO of on-line shoe retailer, Zappos, explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Using anecdotes and stories from his own experiences and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand. He starts with the 'Why' in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos 'Core Values' such as 'Deliver WOW through Service,' 'Create Fun and A Little Weirdness' and 'Build a Positive Team and Family Spirit' and explains how you and your colleagues should come up with your own. Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as the philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's main priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Hsieh explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world

'Fantasy as it ought to be written' George R.R. Martin The thrilling conclusion to Robin Hobb's Tawny Man trilogy. Kingdoms will stand or fall on the beat of a dragon's wings, or a Fool's heart. Prince Dutiful has been charged with a quest to the Outisland to take Delivering Happiness: A Path to Profits, Passion and Purpose free pdf the head of the black dragon Icefyre. Only then will his betrothed marry him and cement the alliance between their warring kingdoms. But is Icefyre just a legend? Or does he truly slumber beneath the glaciers? Fitz has prevented his friend the Fool from accompanying them the Fool has foreseen his own death if he ever sets foot on the isle of the black dragon. But as their ship draws in towards Aslevjal a lone figure awaits them... His work is poignant, straightforward, usually funny and imaginative, also nuanced and surprising. It bears repeated reading and reading aloud. "The Plain Dealer"

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Author: Tony Hsieh
Number of Pages: 8 pages
Published Date: 28 Mar 2013
Publisher: Little, Brown & Company
Publication Country: New York, United States
Language: English
ISBN: 9781609412807
Download Link: Click Here
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